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Dear [name], Happy new year, I hope you’re well. To start 2019, I’m pleased to let you know we’ve put together our “Big 4” loyalty predictions. ‘Predictions are hard, specially about the future’... we discuss our thoughts on the loyalty disruptors that are looming as critical, including technology (of course). I thought you might find these interesting, let me know what you think. Have we missed anything? If you’d like to read more Ellipsis perspectives, you can access our library here. Kind regards, David Parsons
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