About Us We design, implement, operate and optimise loyalty, marketing and engagement programs

Our mission is to be the world’s best Customer Loyalty Company

An Ellipsis is the ‘three dots’ that indicate an unfinished thought… Our brand reflects the essence of what we do: we help our clients complete their unfinished understanding of the customer. We design, implement, operate and optimise customer loyalty programs and initiatives. Helping manage and grow customer value.

We always make decisions based on data and insights, an approach we call Customer Science®. We use our proprietary methods and data-driven insights to deliver state of the art services that grow customer value and optimise performance.

Our Values

Five core values sit at the heart of everything we do...

We always put the customer first
We strive to make the complex, simple
We focus on quality and results
We value fact-based innovation
We are ambitious and love a challenge

Our Team

David Parsons

David Parsons

Managing Partner
Tim Tyler

Tim Tyler

Managing Partner
Simon Rowles

Simon Rowles

Partner
Leigh Dewar

Leigh Dewar

Partner
Lucy Wilkinson

Lucy Wilkinson

Principal
Alex Lehwaldt

Alex Lehwaldt

Principal
Ekta Gangakhedkar

Ekta Gangakhedkar

Consultant
Candice Ng-Chee

Candice Ng-Chee

Consultant
Danni Russell

Danni Russell

Consultant
Maria Corinne

Maria Corinne

Program Management Executive
Christelle Swanepoel

Christelle Swanepoel

Analyst
Ana Popovic

Ana Popovic

Manager - Data Science and Analytics
Siofra Timmins

Siofra Timmins

Senior Consultant
Nicholas Bills

Nicholas Bills

Manager
Arlene Kohlenberg

Arlene Kohlenberg

Senior Manager
Phil Gunter

Phil Gunter

Senior Advisor
Stuart Melim

Stuart Melim

Senior Advisor
Matt Burden

Matt Burden

Principal
Kelly Casey

Kelly Casey

Principal

Our Clients

We’ve helped many companies on their journey to becoming customer centric.
Here’s a selection of some of our recent successful engagements.

Our Partners

We work with a selection of carefully selected partners, enabling us to provide you with an exceptional end-to-end service.

What Our Clients Say

"In a word – outstanding! They have provided a depth of global and local loyalty knowledge and expertise that I doubt anyone here in Australia could provide"

Head of CRM

Large Retailer

"We have always been impressed with Ellipsis’ high quality insights, and their focus on delivering real results for our business"

Gabi Kool

CEO - Coalition Rewards

"Efficient, friendly, thorough and professional. Ellipsis were embedded into our business to deliver the best results"

National Manager

Global Leisure & Fitness Company

"Ellipsis demonstrated a depth of knowledge and an approach that is a balance between science and art"

Program Manager

Financial Services Organisation