Our Story

An Ellipsis is the ‘three dots’ that indicate an unfinished thought… Our name represents the essence of what we do: we help our clients complete their unfinished understanding of the customer.

We always make decisions based on data and insight, an approach we call Customer Science®. We help you create measurable value by putting the customer at the centre of your business. We guide you on your journey to customer centricity.

Our Values
  • We always put the customer first
  • We strive to make the complex, simple
  • We focus on quality and results
  • We value fact-based innovation
  • We are ambitious and love a challenge

Our Team
Adam Schaffer
Adam Schaffer Managing Partner
Adam Schaffer Melbourne
David Parsons
David Parsons Managing Partner
David Parsons Sydney
Tim Tyler
Tim Tyler Managing Partner
Tim Tyler Sydney
Alex Lehwaldt
Alex Lehwaldt Manager
Alex Lehwaldt Melbourne
Marko Siljanovski
Marko Siljanovski Manager
Marko Siljanovski Sydney
Arlene Kohlenberg
Arlene Kohlenberg Senior Manager
Arlene Kohlenberg Sydney
Robert Dinte
Robert Dinte Senior Consultant
Robert Dinte Sydney
Roman Zaytsev
Roman Zaytsev Strategy Consultant
Roman Zaytsev Melbourne
Christelle Swanepoel
Christelle Swanepoel Analyst
Christelle Swanepoel Sydney
Ana Popovic
Ana Popovic Analyst
Ana Popovic Sydney
Danni Russell
Danni Russell Consultant
Danni Russell Sydney
Edmond Lam
Edmond Lam Consultant
Edmond Lam China
Candice Ng-Chee
Candice Ng-Chee Consultant
Candice Ng-Chee Singapore
Our Clients

We’ve helped many companies on their journey to becoming customer centric. Here’s a selection of some of our recent successful engagements.

Our Partners

We work with a selection of carefully selected partners, enabling us to provide you with an exceptional end-to-end service.

What Our Clients Say
"In a word – outstanding! They have provided a depth of global and local loyalty knowledge and expertise that I doubt anyone here in Australia could provide" Head of CRM
Large Retailer
"We have always been impressed with Ellipsis’ high quality insights, and their focus on delivering real results for our business" Gabi Kool
CEO - Coalition Rewards
"Efficient, friendly, thorough and professional. Ellipsis were embedded into our business to deliver the best results" National Manager
Global Leisure & Fitness Company
"Ellipsis demonstrated a depth of knowledge and an approach that is a balance between science and art" Program Manager
Financial Services Organisation
Sign Up to receive our latest news and white papers