Loyalty and CX tips to help you put the customer at the centre of your business
4 reasons why many points programs don’t work
We present our top 4 reasons why your points program might not be working...
01 July 2019
What is good CX?
How much more will customers spend because they are happy with the experience we provide?
26 June 2019
Cutting Through the Customer Experience Confusion
We hear a lot today about this concept of ‘Customer Experience’…how brands need to focus on it; how important it is to customers. But where do you start?
24 June 2019
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