Job Description: 

Data Analyst

Do you have a passion for exploring and analysing complex data and generating useful insights? Do you love diving into customer behaviours and being able to change the way businesses think about their customers? This is a great opportunity to work for a fast-growing consultancy.

Ellipsis are the Customer Loyalty Experts. We help businesses thrive through solving complex customer problems.

Our highly experienced team has worked on 100+ projects helping large retailers, banks, insurers, and global airlines understand, manage and grow customer value. We are based in Sydney and Melbourne, with global clients in New Zealand, Asia and North America, and we are recognised for our expertise in data analytics.

Your Responsibilities

The key responsibilities for this role primarily cover 4 areas:

1. Data analysis and insights generation
   
   • Conducting complex analysis on large datasets using cloud-based databases, advanced coding languages, and applying statistical techniques where appropriate
   • Interpreting and presenting business insights from the analysis, either in slides or visualisation platforms
   • Suggesting new methods, tools and techniques – both to improve efficiency and develop new data products
     
     
2. Consulting engagements
   • Taking on responsibility for producing high quality project deliverables
   • Understanding the client situation, and actively participating in client-facing activities
   • Providing project support e.g. project coordination, project and meetings management
     
     
3. Continual development of yourself and Ellipsis
   
   • Generate ideas and contribute to Ellipsis’ Data Product strategy
   • Be eager to learn new concepts, methodologies and approaches to further develop skillset
   • Keep up to date on market trends and developments
   • Support continual development of Ellipsis' proposition and build on Ellipsis IP
   • Help to develop proposals, promote new services, and help to nurture relationships with prospects

Your Skills and Experience

1. Technical skills
   • Advanced proficiency in data analytics and insight generation, including:
     • SQL databases, to conduct analysis of customer and transactional data
     • Scripting and modelling tools such as Python and R (more advanced experience with SPSS, SAS or similar an advantage)
     • Data visualisation and presentation using platforms such as Tableau and Power BI (more advanced experience with Shiny, or other visualisation platforms an advantage)
   • Knowledge of statistics and probability and their applications (experience with regression models, or similar an advantage)
   • Ability to interpret and present business insights from the analysis, in a client-friendly format
     
     
2. General experience
   • Minimum 2-3 years' experience in business and/or marketing insights
   • Strong academic qualifications
   • Good written and verbal communication skills
   • Comfortable managing demands and expectations of both internal and client stakeholders
   • Experience in client-facing activity preferred, and/or desire to take on more of this type of role
     
     
3. Character attributes
   • Good commercial mindset, essential to combine numeracy with strong business acumen
   • Self-motivated, self-driven, highly responsible mindset
   • Good planning and prioritisation skills
   • Positive and creative approach to problem solving
   • Ability to work under pressure, with consistent attention to detail
   • Team player with strong internal and external relationship building skills
     
     
4. Domain-specific (beneficial but not essential for candidate)
   
   • Understanding of loyalty, marketing and analytics landscape
   • Knowledge of principles of direct marketing and loyalty program management

What We Offer

• We support flexible working arrangements, including working from home and an 'unrestricted' leave policy
• You will work directly with the partners, and directly manage client relationships
  

About Ellipsis

Ellipsis are the Customer Loyalty Experts. We take a data-driven approach to helping our clients make better decisions about how to manage and grow value, we call this Customer Science®. We use our proprietary methods and data-driven insights to deliver state of the art services that grow customer value and optimise performance.

Our business is growing fast, and we are looking for the right individual to join the team. We're keen to find a Data Analyst with a combination of skills across data, loyalty, strategy and marketing; who would like to develop those skills by taking a client-facing role in the advisory activities of the business.

Note to applicants: We cannot accept applicants who do not have the right to work in Australia.

Please email [email protected] to apply, and attach both your CV, and a cover letter, to your application.