Job Description: 

Consultant - Become a Loyalty Expert

We are Ellipsis, The Loyalty Experts. As a fast-growing boutique consultancy, we help leading Australian and international businesses understand, manage and grow customer loyalty. Our client list includes large retailers, banks, insurers, and global airlines. We have offices in Sydney and Melbourne, with clients in New Zealand, Asia and North America.

We are currently looking for an analytically minded Consultant to join our team and become an integral part of our growth journey. This role is open in both Sydney and Melbourne.


Your Responsibilities

The key responsibilities for this role primarily cover 4 areas:

  1. Consulting engagements 
    • Taking on responsibility for producing high quality project deliverables
    • Understanding the client situation, and actively participating in client-facing activities
    • Providing project support e.g. project coordination, project and meetings management

  2. Insights and modelling 
    • Developing, interpreting, and presenting business insights
    • Conducting detailed data analysis and financial modelling
    • Collaborating with the team to integrate insights into the wider engagement structure and storyline

  3. Business development 
    • Helping to develop proposals, promote new Ellipsis services, and help to nurture relationships with prospects and manage sales pipeline
    • Supporting marketing activities e.g. events, publications

  4. Knowledge development 
    • Keeping up to date on market trends and developments
    • Supporting continual development of Ellipsis' proposition and build on Ellipsis IP


Your Skills and Experience

At Ellipsis, we base our recommendations on data and insights, not hunches and trends. If you are curious, enjoy thinking through problems from the ground up, and backing up your ideas with data, this role might be the right one for you.

1. Technical & Experience

  • Minimum 2-3 years’ experience in strategy consulting, customer strategy or related disciplines
  • Strong academic qualifications
  • Experience with the application of problem-solving and structuring techniques (e.g. First Principles Thinking, Hypothesis Based Problem Solving, the Pyramid Principle)
  • Proficient at data analysis and financial modelling
  • Good written and verbal communication skills
  • Experience in client-facing activity essential
  • Comfortable managing demands and expectations of both internal and client stakeholders

2. Character attributes

  • Good commercial mindset, essential to combine numeracy with strong business acumen
  • Self-motivated, self-driven, highly responsible mindset
  • Good planning and prioritisation skills
  • Positive and creative approach to problem solving
  • Ability to work under pressure, with consistent attention to detail
  • Team player with strong internal and external relationship building skills

3. Domain-specific (beneficial but not essential for candidate)

  • Advanced proficiency in data modelling (e.g. SQL databases, R/Python)
  • Understanding of loyalty, marketing and analytics landscape
  • Knowledge of principles of direct marketing and loyalty program management


What we Offer

At Ellipsis we are a collaborative and respectful team of curious minds, who are driven to solve complex customer problems. To help our team thrive we offer a comprehensive employee benefits program including technology and professional development budgets, we also have an ‘unlimited’ leave policy and of course support flexible working arrangements, including working from home. You can find out more here.


About Ellipsis

Ellipsis are The Loyalty Experts, we use Customer Science® to understand, manage and grow customer loyalty. Our values:

  • We strive to make the complex simple
  • We focus on quality and results
  • We value fact-based innovation
  • We are ambition and love a challenge
  • We always put the customer first


Please email [email protected] to apply, and attach both your CV, and a cover letter, to your application.


Note to applicants: We cannot accept applicants who do not have the right to work in Australia.


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