Job Description: 

Ellipsis Consultant 

We are Ellipsis, The Loyalty Experts®. We accelerate loyalty program performance, applying Customer Science® to find, understand, measure, manage and grow customer value. By combining data insights with expert strategy, we deliver customer-centric solutions for leading brands across industries like retail, banking, insurance, and global airlines. With offices in Sydney, Auckland, Manilla, Brisbane and Melbourne, we serve clients across the globe.

We are on a mission to become the world’s best customer loyalty company. We are The Loyalty Experts® and are evolving our consultancy into a scalable, AI-enabled loyalty business with proprietary IP, advanced attribution tools and a reputation for delivering and measuring real growth for our clients.

Key Responsibilities 

This role combines strategic thinking with hands-on execution to deliver transformational loyalty solutions. As a key member of our consulting team, you'll take ownership of project deliverables from data analysis through to strategic recommendations, working directly with the Ellipsis senior team and client stakeholders. This role requires a blend of analytical rigor, creative problem-solving and client management skills. You'll leverage our proprietary Customer Science® methodologies and frameworks while building your expertise as a loyalty specialist.

• Consulting Engagements 
  • Taking responsibility for producing high quality project deliverables. This includes strong ability to create presentation materials that tell a strategic story.
  • Understanding the client situation and actively participating in client-facing activities.
  • Ability to manage multiple projects at one time and ensure deliver on time and scope. e.g. project coordination, project and meeting management
  • Ability to apply Ellipsis IP and frameworks (e.g. Return on Loyalty®, Value Proposition Canvas and more) to deliver high quality outcomes for our clients
  • Clearly communicate and apply loyalty concepts in client contexts, for example, translating loyalty strategy into actionable customer journeys or program designs
    
    

• Insights and Modelling 
  
  • Developing, interpreting and presenting business insights
  • Conducting detailed data analysis and financial modelling
  • Conducting research and assembling best practices and innovations using Ellipsis IP
  • Collaborating with other members of the Ellipsis team to integrate insights into the wider engagement structure and storyline
    
    
    
• Business Development 
  • Helping to develop proposals, promote new Ellipsis services, nurture relationships with prospective clients and manage the sales pipeline
  • Supporting marketing activities e.g. events, publications, blog posts, LinkedIn activity to build our loyalty profile and your personal brand
    
    

• Knowledge development 
  • Working knowledge of loyalty market, principals and technology
  • Keeping up to date on market trends and developments
  • Supporting continual development of Ellipsis’ proposition and build on Ellipsis IP
  • Be a world-class loyalty expert through being abreast of industry and program developments

Your Skills and Experience

We base our recommendations on extensive expertise in the industries we serve, balancing creativity with data insights in our strategy development. Our consultants are curious, data-drive problem solvers.

1. Technical & experience

• Strong academic qualifications in Business, Commerce, Marketing, or a related field.
• Minimum 3-5 years’ experience in strategy consulting, customer strategy, loyalty or related disciplines
• Proven track record managing clients and project deliverables
• Experience with the application of problem-solving and structuring techniques (e.g. First Principles Thinking, Hypothesis Based Problem Solving, the Pyramid Principle)
• Proficient at data analysis and financial modelling
• Experience producing high quality client presentations
• Good written and verbal communication skills
• Comfortable managing demands and expectations of internal and client stakeholders
  
  

2. Character attributes

• Good commercial mindset, essential to combine numeracy with strong business acumen
• Self-motivated, self-driven, highly responsible mindset
• Good planning and prioritisation skills
• Positive and creative approach to problem solving
• Ability to work under pressure, with consistent attention to detail
• Ability to manage timelines and deadlines
• Team player with strong internal and external relationship building skills
  
  

3. Domain-specific (beneficial but not essential for candidate)

• • Be an engaged member of Loyalty and Rewards programs with deep knowledge on how to get the most value out of them
  • Advanced proficiency in data modelling (e.g. advanced Excel, SQL, R/Python)

What we Offer

At Ellipsis we are a collaborative and respectful team of curious minds, who are driven to solve complex customer problems. To help our team thrive we offer a comprehensive employee benefits program including technology and professional development budgets, we also have a market leading leave policy and of course support flexible working arrangements, including working from home.

You can find out more here.

About Ellipsis

We design, launch and scale loyalty programs: applying behavioural science to develop innovative propositions, leveraging embedded technology to drive growth. Our values:

• Simplify complexity
• Commercial outcomes
• Challenge accepted
• Enduring partnerships
• Better together
• Integrity always

Please email [email protected] to apply, and attach both your CV, and a cover letter, to your application.

Note to applicants: We cannot accept applicants who do not have the right to work in Australia.