Job Description:

Consultant - Become a Loyalty Expert

We are Ellipsis, The Loyalty Experts. As a fast-growing boutique consultancy, we help leading Australian and international businesses understand, manage and grow customer loyalty. Our client list includes large retailers, banks, insurers, and global airlines. We have offices in Sydney and Melbourne, with clients in New Zealand, Asia and North America.

We are currently looking for an analytically minded Consultant to join our team and become an integral part of our growth journey. This role is open in both Sydney and Melbourne.

Your Responsibilities

The key responsibilities for this role primarily cover 4 areas:

Consulting engagements
- Taking on responsibility for producing high quality project deliverables
- Understanding the client situation, and actively participating in client-facing activities
- Providing project support e.g. project coordination, project and meetings management
Insights and modelling
- Developing, interpreting, and presenting business insights
- Conducting detailed data analysis and financial modelling
- Collaborating with the team to integrate insights into the wider engagement structure and storyline
Business development
- Helping to develop proposals, promote new Ellipsis services, and help to nurture relationships with prospects and manage sales pipeline
- Supporting marketing activities e.g. events, publications
Knowledge development
- Keeping up to date on market trends and developments
- Supporting continual development of Ellipsis' proposition and build on Ellipsis IP

Your Skills and Experience

At Ellipsis, we base our recommendations on data and insights, not hunches and trends. If you are curious, enjoy thinking through problems from the ground up, and backing up your ideas with data, this role might be the right one for you.

1. Technical & Experience

Minimum 2-3 years’ experience in strategy consulting, customer strategy or related disciplines
Strong academic qualifications
Experience with the application of problem-solving and structuring techniques (e.g. First Principles Thinking, Hypothesis Based Problem Solving, the Pyramid Principle)
Proficient at data analysis and financial modelling
Good written and verbal communication skills
Experience in client-facing activity essential
Comfortable managing demands and expectations of both internal and client stakeholders

2. Character attributes

Good commercial mindset, essential to combine numeracy with strong business acumen
Self-motivated, self-driven, highly responsible mindset
Good planning and prioritisation skills
Positive and creative approach to problem solving
Ability to work under pressure, with consistent attention to detail
Team player with strong internal and external relationship building skills

3. Domain-specific (beneficial but not essential for candidate)

Advanced proficiency in data modelling (e.g. SQL databases, R/Python)
Understanding of loyalty, marketing and analytics landscape
Knowledge of principles of direct marketing and loyalty program management

What we Offer

At Ellipsis we are a collaborative and respectful team of curious minds, who are driven to solve complex customer problems. To help our team thrive we offer a comprehensive employee benefits program including technology and professional development budgets, we also have an ‘unlimited’ leave policy and of course support flexible working arrangements, including working from home. You can find out more here.

About Ellipsis

Ellipsis are The Loyalty Experts, we use Customer Science® to understand, manage and grow customer loyalty. Our values:

We strive to make the complex simple
We focus on quality and results
We value fact-based innovation
We are ambition and love a challenge
We always put the customer first

Please email [email protected] to apply, and attach both your CV, and a cover letter, to your application.

Note to applicants: We cannot accept applicants who do not have the right to work in Australia.