Principal – Consulting
Full-time · (Hybrid) · Senior leadership
Ellipsis is one of a kind. The Loyalty Experts. A specialist loyalty consultancy on a mission to become the world's best, and we're looking for a Principal to become a key leader on this ambitious journey. This is a senior, client-facing leadership role with real commercial accountability: you'll own end-to-end client relationships with C-suite leaders across most sectors, drive business development and lead a high-performing consulting team whilst reporting directly to the CEO.
If you're a loyalty expert who's spent a decade in management consulting and is ready for a role that combines strategic advisory with business ownership, who wants to be part of innovating loyalty consulting, this is it.
What you'll do
Own senior client relationships, serving as a trusted strategic advisor to C-suite stakeholders on loyalty and customer strategy
Lead delivery of high-impact consulting projects end-to-end. Structuring workstreams, managing teams and ensuring commercial outcomes using our proprietary Customer Science® and Return on Loyalty™ frameworks
Drive revenue growth through client development and new business, identifying opportunities, leading proposals and converting pipeline into long-term engagements
Coach and develop a team of Consulting Managers and Consultants, setting the standard for quality, rigour and professional growth
Shape Ellipsis's AI consulting strategy and contribute to product, IP and business development at a senior level
Build thought leadership through publications, events and partnerships to strengthen Ellipsis's reputation as The Loyalty Experts
Who you are
10+ years in management consulting, with deep expertise in loyalty strategy, CRM or customer engagement
Proven track record managing large-scale client projects and converting business development opportunities into sustained revenue
Experienced leading and developing consulting teams in a fast-paced, client-driven environment
Highly data-literate — comfortable building and reviewing financial models and business cases that quantify the ROI of loyalty investment
Exceptional communicator and influencer at the senior stakeholder level; you simplify complexity without losing rigour
Up to date on AI tools and their application to consulting delivery — and excited about what that means for this role
To apply: Send your CV and a covering letter to julie.dormand@ellipsisandco.com
We review every application.