Senior Consultant, Loyalty
Melbourne ideal. Sydney option. Hybrid. Full-time.
LOYALTY IS BOOMING. COME BUILD IT WITH US.
You already know consulting, this role gives you an opportunity to develop a deeper expertise. You've built your craft at a Big Four firm or a top-tier consultancy. The frameworks, the client rigour, delivering quality strategic advice.
This is a chance to join a boutique firm and get the benefits from a direct line to the decision makers. You will work on projects with the leadership and business Founders, learning from the best in our industry.
Ellipsis are The Loyalty Experts®. A specialist consultancy on a mission to become the best loyalty business in the world and we're growing fast enough to be adding a Senior Consultant to our team.
You don't need to know loyalty yet. You need to be exceptional at consulting. Loyalty is one of the fastest-growing categories in customer strategy. The Australian market alone is worth over $6 billion and growing at 13% a year and we'll back you to build genuine specialist depth in it learning from senior people who've spent their careers building unmatched expertise.
What's in it for you
Proximity to leadership with little hierarchy. Direct access to our Founders, Partners and senior leadership.
Directly working on blue-chip clients. We work with leading brands across retail, banking, insurance and travel.
Real ownership. You'll run workstreams end-to-end.
A growth category. Loyalty is booming and under-resourced with senior talent get in now and become one of the deepest specialists in the market.
Flexible hybrid working, an above-market annual leave entitlement, and personal technology and professional development budgets.
Thought leadership on tap. Learn from Founders who are shaping the category from the Australian Loyalty Association's Loyalty Economics masterclass to a growing library of enviable proprietary IP.
What you'll do
Own specific workstreams end-to-end on complex client engagements. From strategic development through to final recommendations, engaging stakeholders at all levels through interviews, workshops, meetings and presentations.
Conduct market, competitor and customer research alongside qualitative and quantitative analysis and deep data analytics to surface insights and inform loyalty strategy.
Build financial models and business cases that quantify the commercial value of loyalty programme design, partnerships and initiatives.
Produce client deliverables to Ellipsis standards, applying data visualisation and storytelling to bring insights and recommendations to life.
Apply structured problem-solving techniques (First Principles Thinking, Hypothesis-Based Problem Solving, Pyramid Principle) to turn complex briefs into clear, fact-based outputs, leveraging AI tools to improve productivity without compromising quality.
Manage multiple client engagements simultaneously, ensuring on-time, in-scope delivery and proactively escalating risks.
Contribute to business development: nurturing client relationships, supporting proposals, delivering thought leadership and supporting Ellipsis marketing activities.
Stay current on global loyalty markets, programme mechanics, innovations and best practices, contributing to Ellipsis IP and internal knowledge.
Who you are
5+ years in management consulting, loyalty, CRM or customer strategy at a senior or equivalent level.
Demonstrated experience leading workstreams on complex consulting engagements with direct client stakeholder management.
Strong working knowledge of loyalty programme mechanics, economics and customer engagement principles.
Advanced proficiency in data analysis, interpretation and visualisation, with strong financial modelling and business case development skills.
Experienced with structured problem-solving frameworks and comfortable translating ambiguous briefs into clear analysis and outputs.
Proficient in AI productivity tools and Microsoft Office (PowerPoint, Excel, Word).
Proactive, precise and accountable You anticipate what's needed, manage competing priorities under pressure, and hold yourself to a high standard.
Genuine interest in loyalty and customer strategy, with a commercially minded approach that combines numeracy with strong business acumen.
Collaborative and growth-minded. You actively seek feedback, share knowledge and thrive in a small, high-performing team.
What we offer
Flexible hybrid working.
Above-market annual leave entitlement.
Based in The Commons, Melbourne and Sydney giving perks of networking, cool spaces, free breakfast, events, lunches and drinks, ability to work across multiple sites
Personal technology and professional development budgets.
Direct exposure to complex, high-profile client work and senior leadership from day one.
We are a collaborative team of specialists who take commercial rigour seriously and we're looking for someone who does too.
To apply: Send your CV and a covering letter to julie.dormand@ellipsisandco.com
We review every application.