Perspectives
Customer Science in the Age of Privacy
29 April 2020
We share how to identify ‘at risk’ customers and the importance of having access to accurate data, a challenge with the recent changes to the consumer privacy regulation across the globe.
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The Attention Economy
23 March 2020
We discuss the fierce competition underway now in the banking and finance industry, to become the app of first choice for customers. Also sharing innovative financial start-ups that are grabbing attention.
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Customer Life Events
20 November 2019
Ellipsis turned 5 this year, and this birthday inspired our latest white paper were we discuss the importance of understanding customer life events and the impact they have on engagement and switching.
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Measuring your Return on CX
17 April 2019
Can you measure the relationship between your CX initiatives and customer value? Find out how to measure the return from your investments in Customer Experience management
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Disruptors In Loyalty
03 December 2018
We share the Ellipsis big 4 loyalty predictions for the end of 2018. We discuss our thoughts on what the main loyalty disruptions will be including technology (of course)
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Getting Started With Segmentation
20 August 2018
We present our simple guide and tips to getting started with segmentation and automation, including how to create personas and why getting the fundamentals correct is still important.
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Rewards Lead To Engagement
23 May 2018
Find out why reward redemption matters, and a range of typical reward options offered to members. We’ve also included the advantages and drawbacks for each option and how to find the best solution for your business
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Removing Friction In Loyalty
26 February 2018
We discuss the emerging disruption to the loyalty market coming from card-linking technology, and how both banks and program operators can take advantage of these innovations
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Loyalty Strategy Depends On Program Age
08 November 2017
We share our insights into effective loyalty measurement and how to maintain the ROI of your program. Insights include how to factor the age of the program, and the importance...
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Credit Card Loyalty - How Much Is Enough
07 September 2017
We present our perspective on interchange across Australia, New Zealand, America and the United Kingdom, and discuss how much is enough to run a credit card loyalty program and engage...
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